General terms and conditions
- Preamble
Please read the Terms and Conditions of Angloville carefully before submitting your online application.
By using the Services you confirm that you have read, understood and fully agreed to the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you should not apply to, take part in or otherwise use the Services. You understand that neither Angloville, nor any other company in its group, will have any liability to you in respect of any breach or repudiation of the contract.
This Agreement is the complete agreement and replaces any previous agreements or understandings regarding the subject matter. It cannot be changed by actions or other means and cannot be transferred without written consent from Angloville International Ltd and The participant.
These Terms and Conditions are valid from the date indicated above (“Update”) .
2. Basic terms and definitions
- Operator – Refers to Angloville as both: the operator of www.angloville.com and as the referrer for the TEFL courses and internships provided by DSS International Language Services Co. Ltd.
- Local Service Provider – Refers to the the independent third-party organisation in the host country responsible for organising and delivering the Programme and any related services, including, but not limited to, the TEFL course, internship, job placement, accommodation, local transportation, orientation, participant support, and any other services provided in connection with the Programme, where applicable.
- Participant – Refers to any individual who has enrolled in the Programme and accepted these Terms and Conditions, including, where applicable, a TEFL trainee, intern, qualified teacher, or any other participant in the Programme.
- Website – a website operated by Angloville to promote and inform potential participants about Angloville’s programmes and services, to manage the application process and to enable the purchase of supplementary services. Covers https://angloville.com and https://shop.angloville.com
- Service – the provision of participation opportunities for participants on Angloville Programmes, TEFL course, internship and job placement, and any related or supplementary service.
- Supplementary service – additional services provided by Angloville in conjunction with or independently of Angloville Programmes as part of a Package or as an independent product
- Terms and Conditions – the entirety of these terms and conditions, including the appendices
3. Operator
The operator of www.angloville.com and services included on the site is:
Angloville International Ltd
St Mary’s College, Emmet Place,
Youghal, Co Cork
Ireland
Tax number: 3458878JH
Company number: 596977
4. Services and Responsibilities
Angloville International Ltd in collaboration with their Local Service Providers, will make efforts to assist the Participant in obtaining access to a TEFL course and a Teaching Contract for participation in the Activity. However, if the Participant receives and accepts an offer, the Participant is responsible for acquiring necessary documentation, arranging transportation and accommodations, and covering associated expenses. While Angloville International Ltd may offer support if the Participant secures employment through them, any Teaching Contract is solely between the Participant and the Contracting Organization, as the contract for the teaching role is with the local school, not Angloville International Ltd.
4.1 Angloville International Ltd provides:
- Information regarding the TEFL course, internship and/or job placement, as per the information provided by the Local Service Provider.
- Conducting a phone interview and assessment with all applicants.
- Collaborating with the Local Service Provider to advance the teaching internship or job placement application.
- Offering general advice and guidance to prepare for living in the host country to the best of their knowledge and capacity.
4.2 The Local Service Provider’s responsibilities are detailed in each appendix:
- Appendix 1: TEFL course and Job placement in Thailand (Chiang Mai)
- Appendix 2: TEFL course and Job placement in Japan, South Korea, Vietnam, Cambodia, Thailand (Hua Hin)
4.3 Third-Party Suppliers & Contractual Responsibility. Angloville acts solely as an agent and booking intermediary for independent third-party suppliers in respect of TEFL training, job placement, and related services provided outside the United Kingdom and Ireland. By making a booking with Angloville, the Participant acknowledges and agrees that Angloville will arrange for the Participant to enter into a direct contractual relationship with the relevant third-party supplier(s) responsible for delivering the TEFL course, internship, job placement, and any associated services. Such services are provided exclusively by the relevant supplier(s) in accordance with their own terms and conditions, which shall form part of the Participant’s contractual arrangements and govern the provision of those services.
As Angloville works with a number of approved partners, full supplier details and their specific terms and conditions will be provided to you following your booking confirmation. You are advised to review both our Terms & Conditions and those of the relevant supplier(s) carefully before proceeding.
Please note:
- Your booking is subject to both Angloville’s Terms & Conditions and the terms of the relevant supplier(s).
- Supplier terms may include provisions that limit or exclude liability, in accordance with applicable local laws and regulations.
- In the event of any inconsistency, these Terms & Conditions shall take precedence, except where local law requires otherwise.
Angloville facilitates the booking process but does not directly deliver the TEFL training, employment placement, or related services, which are provided by independent third-party suppliers.
5. Application and requirements
5.1 General and Mandatory Requirements: good physical and mental health. Participation in the TEFL programme and subsequent teaching placements in the host country requires that all participants are in good physical and mental health. Participants must disclose any physical or mental health conditions, past or present, that may affect their ability to safely and effectively participate in the programme or to meet the professional and legal requirements of schools in the host countries. Failure to disclose relevant health information may result in immediate removal from the programme without refund, and Angloville shall bear no responsibility for any consequences arising from such nondisclosure. Participation is conditional upon the Participant’s ability to obtain and present a valid medical clearance or equivalent documentation if requested by Angloville or its designated Local Service Providers.
5.2 General and Mandatory Requirements: Criminal Background Check. Participation in the Programme is expressly conditional upon the Participant providing, upon request, a current and entirely clear Criminal Background Check (CBC, DBS, or equivalent, depending on jurisdiction). Submission of this document is mandatory for the Participant’s continued participation. The Participant shall await explicit instructions from Angloville and/or its Local Service Provider before initiating the process of obtaining such documentation. Any attempt by the Participant to pursue the document independently, without such guidance, may result in administrative delays, rejection of the document, or other complications for which Angloville shall not be held responsible.
Failure by the Participant to provide an updated Criminal Background Check within the timeframe specified by Angloville shall constitute a breach of these Terms and Conditions and may result in the Participant’s temporary suspension from the Programme until compliance is achieved.
The Participant is liable under the justice system and laws for the official documents you provided to Angloville. Any forgery will be regarded as a criminal offense and considered a serious violation of these terms and conditions. As a consequence, but not limited to, it will result in the immediate termination of your placement, forfeiture of your deposit, and a report to local authorities.
All Criminal Background Check documentation and related personal information will be handled strictly confidentially and used solely for Programme-related purposes, in accordance with applicable data protection and privacy laws.
5.3 Specific Local Requirements. Eligibility requirements vary depending on the preferences of the employing school, the Local Service Provider, local education regulations, immigration and visa requirements, and other applicable laws. Eligibility criteria may include, without limitation, nationality, age, educational background, professional qualifications, work experience, English language proficiency, criminal background checks, medical fitness, visa eligibility, and any other requirements imposed by the Local Service Provider, the employer, the partner school, or the relevant authorities.
Additional eligibility requirements may be established by the Local Service Provider, partner schools, employers, or competent authorities in accordance with local legislation, institutional policies, industry standards, and the specific requirements of the employing school. Such requirements are determined solely by those organisations and are outside the control of Angloville.
Although Angloville does not determine these requirements, it is required to communicate, apply, and enforce them as a condition of participation in the Programme. Participants acknowledge that compliance with all applicable requirements is mandatory and that failure to satisfy any such requirement may result in the rejection, suspension, withdrawal, or termination of their application or participation without any liability on the part of Angloville or the Local Service Provider.
5.4 Application Process. Applicants may be required to complete one or more stages of the application process, including the submission of a CV, motivation letter, official references, a self-introduction video, and any other supporting documentation requested by the Local Service Provider, partner school, or prospective employer. Applicants may also be required to participate in one or more telephone or video interviews conducted by representatives of the Local Service Provider, partner schools, employers, or other affiliated organisations.
5.5 Employer Approval. Acceptance onto a Programme remains subject to the approval of the relevant employer, partner school, Local Service Provider, or other partner organisation, where applicable.
5.6 No Guarantee of Acceptance. Meeting the minimum eligibility requirements, successfully completing the application process, or participating in interviews does not guarantee acceptance onto a Programme, an offer of employment, or placement with any particular employer, school, location, or position.
5.7 Final Recruitment Decision. The recruitment and selection process for the Programme, including any TEFL course, internship, or job placement, is managed exclusively by the Local Service Provider and, where applicable, the employing school or partner organisation. The final decision regarding the acceptance or rejection of any application rests solely with the Local Service Provider and/or the relevant employer or partner school. Angloville has no authority to influence, review, or overturn such decisions. All decisions are final, and neither the Local Service Provider, the employer, nor the partner school is under any obligation to provide reasons for rejecting an application.
5.8. Local Recruitment Practices. Participants acknowledge that recruitment and selection decisions are made in accordance with the laws, regulations, professional standards, and customary recruitment practices of the host country. The Local Service Provider and its partner schools comply with the applicable laws of the host country. Neither Angloville, the Local Service Provider, nor the partner schools shall be liable for any differences, inconsistencies, or conflicts between the laws, regulations, or employment practices of the Participant’s home country and those of the host country, including, without limitation, laws relating to recruitment, anti-discrimination, equal opportunities, health requirements, or employment practices.
Participants further acknowledge that, in addition to qualifications, experience, and suitability for the role, local employers may lawfully consider factors permitted under the laws of the host country, including, where applicable, personal presentation, communication skills, accent, medical fitness, or other job-related criteria. Such decisions are made solely by the employer and are entirely outside the control of Angloville and the Local Service Provider.
5.9. Medical Insurance. As a condition of participation in the Programme, Participants must obtain and maintain valid travel insurance, including comprehensive medical insurance covering, at a minimum, illness, accidental injury, emergency medical treatment, hospitalisation, and emergency medical evacuation for the entire duration of the Programme and any related travel. Participants may be required to provide satisfactory proof of such insurance to Angloville and/or the Local Service Provider at any time before or during the Programme. Failure to obtain or produce adequate insurance may result in refusal of participation or removal from the Programme without any entitlement to a refund, credit, or compensation.
6. Deposit and remainder fee
When purchasing a TEFL course, internship, job placement, or any other programme or service, the Participant must pay a deposit to Angloville International Ltd in order to commence the application process and reserve a place on the selected Programme.
Upon request by the Local Service Provider, the remaining Programme Fee shall be paid directly to the Local Service Provider in accordance with its payment instructions, including the payment deadline, accepted payment method, and currency specified by the Local Service Provider. From that point onwards, the organisation and delivery of the Programme shall be the responsibility of the Local Service Provider.
All fees paid directly to the Local Service Provider shall be governed exclusively by the Local Service Provider’s own terms and conditions, including its policies relating to payments, cancellations, refunds, and credits. Participants should refer directly to those terms.
Angloville shall have no responsibility or liability for the refund, credit, or reimbursement of any sums paid directly to the Local Service Provider. Likewise, the Local Service Provider shall have no responsibility or liability for the refund, credit, or reimbursement of any sums paid directly to Angloville.
7. Cancellation and refund policy
7.1 Cancellation by the participant
7.1.1 Deposit:
- If for any reason the participant changes their mind and wants to withdraw from the 4-week TEFL course or TEFL internship, the participant is entitled to a full refund of the deposit fee within 14 days of the payment of the deposit.
- A 40% refund is available for deposit payments requested thirty days or more before the course or internship initially selected start date.
- Deposit payments become non-refundable if visa paperwork has been processed for the participant.
- Deposits are non-refundable if the request is made less than thirty days before the course or internship initially selected start date.
- Angloville or its Local Service Provider is not responsible for any fees incurred by the Participant due to cancellation, including airline tickets, visas, and travel insurance.
7.1.2 Remainder fee. Participants acknowledge that all payments made directly to the Local Service Provider are subject exclusively to the Local Service Provider’s own terms and conditions, which Participants are deemed to have accepted upon payment of the remaining Programme Fee. Accordingly, any request for a refund, credit, reimbursement, or any other claim relating to such payments must be addressed directly to the Local Service Provider. Angloville accepts no responsibility or liability whatsoever in respect of any sums paid directly to the Local Service Provider.
7.2 Rejected Application. In the event that the participant’s application for the internship or Job placement is rejected by the Local Service Provider, the participant will receive a full refund minus 50% of the fee for the Angloville International Ltd training course included. The participant will retain full access to this course.
7.3 Rejected Visa. In the unlikely event of a visa application being refused, the deposit and fee refund policy conditions will apply.
7.4. Documentation Compliance. The participant is required to comply with all deadlines for documentation provided by the Local Service Provider’s team. Delays in either the TEFL course studying or the production of necessary documentation may result in the participant’s internship application being void, with no refund possible.
7.5 Cancellation by the Local Service Provider. Angloville International Ltd and our Local Service Provider will not provide compensation if the participant’s internship is cancelled, shortened, delayed, or otherwise altered due to unforeseeable circumstances that neither party could reasonably foresee or prevent, despite exercising due care. Such circumstances include, but are not limited to, war or the threat of war, terrorist activities or threats thereof, riots or civil disturbances, adverse weather conditions, etc.
8. Employment contracts with local employers
8.1 Work Authorization. Working in a foreign country typically requires appropriate legal authorization, such as an employment visa, though exceptions may exist for internships or volunteer roles. For long-term or regular employment, necessary paperwork will be coordinated with the employer to obtain the required visa or authorization. However, employers are not obligated to provide employment-related visas; this decision depends on their discretion, the employee’s commitment length, and may involve a probationary period. Ultimately, it is the Participant’s responsibility to maintain legal working status in the host country at all times.
8.2 Work Authorization and Visa Trip Costs. Participants may need to travel to obtain or renew their employment-related visas, with associated costs, such as visa fees or travel expenses, generally being the Participant’s responsibility. Employers may assist with these costs.
8.3 Employment contracts. Employment contracts are entered into directly between the Participant and the employing school or employer and are governed exclusively by the applicable laws of the host country. All employment terms, including, without limitation, salary, benefits, working hours, duties, and other conditions of employment, are determined solely by the employer in accordance with local laws, regulations, salary scales, and institutional policies.
8.4 Salaries. Salaries are not determined by Angloville. All salary negotiations are conducted under the sole responsibility of Angloville’s designated local Local Service Provider and are governed exclusively by that partner’s own terms and conditions. Participants are required to review the applicable terms of use of the relevant Local Service Provider for full details.
8.5 Confidentiality, Non-Disclosure, and Non-Solicitation Policies. Participants are required to acknowledge that all salary and benefits information is strictly confidential and must not be disclosed to, or discussed with, other teachers or third parties. Compliance with this confidentiality obligation is essential to maintaining a positive, fair, and professional workplace. Any breach of this requirement may result in disciplinary action by the placement school and may negatively affect the Participant’s ongoing or future employment.
Participants are further prohibited from recruiting, soliciting, or approaching teachers placed by Angloville or its designated Local Service Provider at other schools for employment or job opportunities without the prior written consent of Angloville and its Local Service Provider.
This policy is established to preserve the trust and integrity of Angloville’s relationships with its partner schools. Any violation may result in the withdrawal of lifetime placement privileges and restrictions on future in-country support through Angloville and its Local Service Provider.
8.6 Exiting School Contract. If a teacher quits without providing their contract’s minimum notice period, they should not expect to receive their full salary or any portion of it for that month, as this decision rests entirely with the school. Leaving without notice disrupts the school and students and can be embarrassing for the administration, which must justify the expense to parents funding the native English teacher’s salary. In cases of urgent departure due to a verifiable family emergency or personal illness, Angloville’s Local Service Provider will support a placement offer upon the teacher’s return. However, Angloville or its Local Service Provider cannot guarantee salary payment from the original school for departures made without the required notice.
8.7 Basis for Programme Dismissal. Participants in all Programmes are required to maintain high standards of conduct, professionalism, and engagement at all times. Without limitation, a Participant may be suspended or dismissed from the Programme for any of the following reasons:
- Continual negative attitude or decline in mental well-being
- Disrespect towards peers or hosts
- Prolonged emotional challenges
- Misuse of substances, including excessive alcohol or drug use
- Unauthorized absence from scheduled activities
- Failure to complete or successfully pass the required TESOL course (If applicable)
- Exhibiting aggressive conduct or committing assault
- Failure to disclose essential personal information, such as medical history
- Non-attendance at mandatory classes, camps, and programme events
- Refusal or failure to settle outstanding financial obligations to Angloville or its designated Local Service Provider
- Inability to provide adequate insurance coverage for the programme duration
- Failure to present a clear background check or address discrepancies with Angloville or its designated Local Service Provider
8.7.1 Alcohol and Narcotics. Policy Participants are strictly prohibited from attending the programme under the influence of alcohol or narcotics. Violating this rule will result in expulsion from the course and ineligibility for placement. Angloville and/or its designated Local Service Provider assume no responsibility for Participants hospitalized due to substance use. Participants arrested or accused of narcotics use on or off school premises will be immediately expelled from the programme.
8.7.2 Aggressive Behavior and Assault Policy. Participants must demonstrate patience and restraint, as the teaching profession involves direct contact with children. Excessive or aggressive behavior is incompatible with programme standards and may lead to disqualification from placement opportunities. Participants found guilty of assaulting anyone, including peers and staff, will be expelled from the programme without eligibility for placement.
8.7.3 Review Process. If any infractions are identified, Angloville and/or its designated Local Service Provider management will conduct a thorough review, including documenting the incident, investigating the matter, and making a final decision. Consequences may vary from a written warning to dismissal from the programme or placement.
8.7.4 Failure to Pay Invoice. Participants must settle outstanding invoices within four days of issuance. Failure to do so may result in a delay in placement and/or temporary suspension from the course until full payment is received. Participants risk losing their placement or facing further delays if payment is late, and they will be responsible for any associated costs. Late payments will incur a fee of $100 per week.
9. Non-Liabilities for Participant, Angloville and its designated Local Service Provider
To the fullest extent permitted by applicable law, neither Angloville nor its designated Local Service Provider, nor any of their respective directors, officers, employees, contractors, agents, representatives, affiliates, partner schools, or suppliers, shall be liable for any loss, damage, injury, expense, delay, or claim arising directly or indirectly from any of the following (including, without limitation):
- the Participant’s failure to successfully complete the TEFL/TESOL course or any other Programme requirement;
- the Participant’s failure to obtain or retain employment, internship, or placement for any reason, including the provision of false, misleading, incomplete, or inaccurate information, forged or fraudulent documentation, or the omission of any material information relating to the Participant’s qualifications, health, suitability, or ability to perform the required duties;
- the refusal, delay, cancellation, withdrawal, expiry, or revocation of any visa, work permit, residence permit, immigration approval, or any refusal of entry into or removal from the host country;
- any employment-related matter, including, without limitation, recruitment decisions, salary, benefits, working hours, disciplinary action, dismissal, redundancy, workplace disputes, or any other grievance arising out of or in connection with the Participant’s employment, except where expressly guaranteed by the Local Service Provider in writing;
- the issuance, sponsorship, or approval of any work permit, visa, residence permit, or employment authorisation, which remains solely at the discretion of the relevant employer and the competent governmental authorities;
- any injury, illness, disability, death, accident, theft, loss, damage to property, financial loss, or any other loss or expense suffered by the Participant during or in connection with the Programme, except where caused directly by the gross negligence or wilful misconduct of Angloville where such liability cannot lawfully be excluded;
- any acts, omissions, negligence, or defaults of employers, partner schools, accommodation providers, transportation providers, host families, independent contractors, governmental authorities, or any other third party;
- transportation provided by third parties, public transport, accommodation, educational facilities, recreational activities, optional excursions, sporting activities, martial arts, or any other activity organised by or through the Local Service Provider or any third party;
- the Participant being arrested, detained, deported, refused entry, or otherwise sanctioned by any governmental authority, including as a result of failing to obtain or comply with the requirements of a valid visa, work permit, residence permit, or applicable laws;
- any event or circumstance beyond the reasonable control of Angloville or the Local Service Provider, including, without limitation, war, civil unrest, terrorism, political instability, strikes, pandemics, epidemics, natural disasters, adverse weather conditions, transportation disruptions, utility failures, cyber incidents, economic crises, governmental actions, border closures, changes in immigration, employment or education laws, or any other force majeure event affecting the Participant’s ability to participate in the Programme or to obtain or continue employment.
Participants acknowledge that all employment, immigration, and recruitment decisions are made solely by the relevant employer, governmental authorities, and the Local Service Provider, as applicable, and that Angloville acts solely as a booking and administrative intermediary unless expressly stated otherwise.
10. Complaints
If the participant is dissatisfied with the service provided:
- Before the application process, please first contact Angloville at info@anglville.com.
- During the application process, please first reach out to our Local Service Provider while copying Angloville at info@anglville.com.
- During the course, internship, or job placement, please first contact our Local Service Provider’s in-country support team.
If the Local Service Provider is unable to address the issue, please email info@angloville.com to notify us. We will acknowledge the complaint within 5 days and strive to resolve it within a maximum of 28 days.
11. Marketing, data privacy and use of information and media
11.1 Application
When applying for a course or an internship in Thailand, the participant authorizes Angloville International Ltd to collect personal information, including name, username, email address, address, work history, academic history, and other non-financial personal details, to assess eligibility for teaching English abroad (referred to as the “Activity”). Additionally, the participant authorizes Angloville International Ltd to utilize this information to introduce them to potential schools (referred to as the “Contracting Organization”) and their preferred agents to seek employment opportunities.The participant’s personal information will be exclusively utilized for the purposes outlined above. Providing personal information is entirely voluntary and can be deleted from our records upon request by contacting info@angloville.com.
11.2 Personal Data
Under the Data Protection Act, our Local Service Provider acts as a data controller. They will utilize the personal data provided by the participant for processing their application and delivering the services outlined in this agreement. Personal data may be shared with in-country partners where the participant will be stationed. However, it is the participant’s responsibility to ensure that both the Local Service Provider and the school have all necessary information to safeguard their interests, including medical details for potential medical treatment during their time abroad.
It’s important to note that the countries where the Local Service Provider may transfer the participant’s personal data might not provide the same level of protection as their home country. Due to potential involvement with children or vulnerable individuals, the participant may need to provide a police clearance certificate, which could impact their application acceptance and subsequent record-keeping by the Local Service Provider/school.
By accepting these terms and conditions, the participant acknowledges the possibility of their personal data being transferred, stored, and processed by the Local Service Provider in line with this agreement’s interpretation in case of dispute. In case any provision of this agreement is deemed unfair, illegal, or unreasonable by a court, that provision will be removed, but the remainder of the agreement will still be binding.
This agreement, along with any claims or disputes arising from it, will be governed by Irish law, with exclusive jurisdiction over any claims arising out of it. By purchasing the course or internship inThailand, the participant confirms they have read, understood, and agree to the terms and conditions, recognizing that the internship contract in Thailand will be with the Local Service Provider. They understand that neither Angloville International Ltd nor the Local Service Provider will have any liability regarding any breach or repudiation of the course or internship contract.
11.3 Consent for Photo and Comment Usage
By accepting these terms and conditions, the participant acknowledges and agrees that we reserve the right to utilize any photograph(s) or image(s) taken by us or on our behalf, as well as any comments (written or verbal) made by the participant during or in relation to their participation in the internship, for our promotional and marketing endeavors. This permission extends without necessitating further specific consent or compensation to the participant. Such utilization may entail the mention of the participant’s name, age, and city or area of residence.
11.4 Use of feedback
Feedback provided to Angloville International Ltd, encompassing questions, comments, suggestions, or similar input (termed collectively as “Feedback”), is deemed non-confidential. Angloville International Ltd is under no obligation concerning this feedback and possesses the liberty to reproduce, use, disclose, exhibit, display, transform, create derivative works from, and distribute the feedback without constraints.
11.5 Feedback and Intellectual Property
Angloville International Ltd is granted the freedom to utLocal Service Providerilize any ideas, concepts, know-how, or techniques from the feedback for various purposes, including but not limited to the development, manufacturing, and marketing of products that incorporate such feedback.
11.6 Accuracy of Marketing Material
We affirm that all statements presented on the Angloville International Ltd website and accompanying materials provided by our Local Service Provider are accurate and true at the time of publication. Every reasonable effort has been exerted to accurately depict the course and the internship. Angloville International Ltd or our Local Service Provider cannot be held accountable for any subsequent changes or occurrences that may arise after the printing of written materials.
Additionally, they cannot assume liability for events beyond their reasonable control. However, they commit to informing the participant of any significant changes known prior to their departure, provided there is ample time and means to communicate with the participant.