ANGLOVILLE TRAVEL TERMS & CONDITIONS

International Tourist Events for Adults – Summer 2026

1 General Provisions

These Terms & Conditions set out the rules for organising a Tourist Event by Angloville sp. z o.o. (Ltd), with its registered office in Kielce, Św. Leonarda 1/8 Street, 25-311 Kielce, Poland, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court in Kielce, 10th Commercial Division, under KRS No. 0000541765, REGON 360712701, NIP 6572916430.

Angloville sp. z o.o. is entered in the Register of Tour Operators and Travel Agents under No. 119/15 by the Marshal of the Świętokrzyskie Voivodeship and holds a valid insurance guarantee required for tour operators in Poland.

Each person participating in a Tourist Event is obliged to familiarise themselves with these Terms & Conditions.

These Terms & Conditions, together with the respective Offer selected by the Client, constitute the entire Agreement between the Parties. Acceptance of these Terms and the conditions set out in the Offer is required for the Agreement to be concluded and supersedes any prior arrangements or understandings.

2 Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

“Angloville sp. z o.o.” – Angloville spółka z ograniczoną odpowiedzialnością (limited liability company under Polish law) with its registered office in Kielce, ul. Św. Leonarda 1/8, 25-311 Kielce, entered in the Register of Tour Operators under No. 119/15.

“Organiser” – Angloville sp. z o.o.

“Tourist Event” means the travel services offered by the Organiser as a single package (Package Travel Arrangements), in accordance with the Offer.

“Client” – a natural person with full legal capacity, a legal person, or an organisational unit without legal personality, having an email account, who enters into an Agreement with the Organiser.

“Consumer” – a Client who is a natural person concluding the Agreement for purposes not directly related to their business or professional activity, or a sole trader where the Agreement is not of a professional nature.

“Participant” – an adult natural person taking part in the Tourist Event.

“Agreement” – the agreement concluded between the Client and the Organiser concerning participation in the Tourist Event.

“Website” – the website operated by Angloville sp. z o.o. at www.angloville.pl.

“Insurer” – Signal Iduna Towarzystwo Ubezpieczeń S.A. with its registered office in Warsaw (address: 31 Przyokopowa St., 01-208 Warsaw), entered into the Register of Entrepreneurs maintained by the District Court for the capital city of Warsaw, 12th Commercial Division of the National Court Register under KRS number 0000042793, Tax Identification Number (NIP): 583-27-58-112, National Business Registry Number (REGON): 192566592, share capital: PLN 43,100,000.00, fully paid up.

“Terms & Conditions” – these Terms & Conditions.

3 Services

The Organiser provides Tourist Events in accordance with the programme published on the Website .

Detailed information (itinerary, dates, destination, price, and any special conditions applicable to a particular Tourist Event ) regarding the Tourist Event is provided on the Website (the “Offer”).

4 Registration

Participation in a Tourist Event requires completing the online registration form available on the Website and accepting these Terms & Conditions.

Submission of the registration form together with acceptance of the Terms & Conditions constitutes the Client’s declaration of intent to conclude the Agreement with the Organiser.

Registration is confirmed electronically by the Organiser within 7 days. Confirmation constitutes acceptance of the Agreement by the Organiser.

The Agreement is concluded upon the Organiser’s confirmation of the registration.

In the event that all available spots for a given Tourist Event are filled, the Organizer shall accept further applications from interested Clients on a waiting list, notifying those individuals accordingly. Participation of persons from the waiting list in the Tourist Event may only occur

The Client may transfer all rights and entitlements under the Tourist Event Agreement to a person who meets the conditions for participation in the Tourist Event, provided that such person simultaneously assumes all obligations arising from these agreements and subject to notification at least 3 days prior to departure. This shall be confirmed by completing a separate registration form and accepting the Terms & Conditions by the new Participant on the Website. The original Client and the new Participant are jointly and severally liable for outstanding payments and costs.

5 Fees and Payments

Payments are accepted via PayU, tPay, or bank transfer.

The price list forms Appendix 1 to these Terms & Conditions.

The initial payment must be made upon registration or within 3 days of Agreement conclusion (date of confirmation participation by Organiser as described above).
The remaining amount must be paid no later than 30 days (or at least 14 days) before the start of the Tourist Event.

In case of installments, payment schedules are provided individually.

Invoices are issued in accordance with VAT-Margin rules and applicable law.

Participation in the Tourist Event is possible only after the fee for Tourist Services has been paid in full. Failure to make the payment shall result in the termination of the Tourist Event Agreement. Payment deductions shall apply as per the withdrawal conditions (indicated below).

6 Cancellation and Withdrawal

The Organiser may cancel the Tourist Event with a full refund if the minimum number of 15 participants is not reached or due to unavoidable extraordinary circumstances.

Clients may purchase optional cancellation insurance offered by Signal Iduna (100% Cancellation Costs Insurance).

The Client may withdraw from the Tourist Event Agreement at any time before its commencement. In the event of withdrawal or resignation for reasons not attributable to the Organizer, the Organizer may charge an appropriate and justified cancellation fee.

The amount of the cancellation fee is determined based on the time of withdrawal prior to the start of the Tourist Event, the expected cost savings, and the potential income from alternative use of the travel services. The Organizer shall refund the amount paid by the Client after deducting the calculated cancellation fees.

Consumers may withdraw from the Agreement within 14 days of conclusion without giving reasons, unless participation has already commenced.

The cancellation fees are calculated based on the total price of the Tourist Event as follows:

1. after 14 days from the date of registration and simultaneously more than 30 days before the start date: 25% of the total price;
2. between 29 and 21 days before the start of the Tourist Event: 50% of the total price;
3. between 20 and 7 days before the start of the Tourist Event: 70% of the total price
4. between 6 and 3 days before the start of the Tourist Event: 80% of the total price;
5. 2 days or less before the start of the Tourist Event: 95% of the total price;
6. during the Tourist Event (in the event of early departure or program violation by the Client): 100% of the total price.

At the Client’s request, the Organizer shall provide a justification for the amount of the cancellation fees charged.

In the event of failure to settle any part of the fee for the Tourist Event (including any installment) within a period exceeding 7 days from the due date specified in the Agreement or in the payment schedule provided to the Client, the Organizer shall have the right to terminate the Agreement with immediate effect for reasons not attributable to the Organizer. In such a case, cancellation fees shall apply accordingly.

The Organizer reserves the right to remove a Client from the Tourist Event with immediate effect if the Client’s behavior seriously violates the rules of the program, poses a threat to the safety of others, or persistently disrupts the itinerary. In the event of such removal due to the Client’s fault, the Client shall not be entitled to any refund for unused services, and any additional costs associated with the early return (including travel expenses) shall be borne entirely by the Client.

All cancellations must be submitted in writing or by email to kontakt@angloville.pl.

7 Complaints

If the Client or Participant identifies any non-conformity during the Tourist Event, they must notify the Organizer or its on-site representative immediately. To prevent further damage and allow for urgent intervention, it is recommended that complaints be reported on the spot.

Complaints should be submitted without delay and no later than 30 days after completion of the Tourist Event in writing (address: Św. Leonarda 1/8 Street, 25-311 Kielce, Poland) or via e-mail (e-mail address: kontakt@angloville.pl).

Complaints are examined within 14 days, and responses are provided within 30 days.

Unless required by mandatory law, the Organizer does not participate in voluntary out-of-court dispute resolution procedures. However, in accordance with EU regulations, the Organizer provides the following information: Clients who concluded the Agreement online may use the European Commission’s Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr/. Furthermore, clients may seek assistance regarding their rights from their local national consumer protection authorities, consumer ombudsmen, or authorized non-governmental consumer organizations in their country of residence.

Clients may also obtain assistance regarding their rights or any disputes with the Organizer by contacting their local national consumer protection authorities, consumer ombudsmen, or authorized non-governmental organizations dedicated to consumer rights protection. Additional information and guidance may also be found on the official websites of relevant national competition and consumer protection offices.

8 Personal Data and Image Rights

For the purpose of performing the ordered services, the Organizer collects and processes the personal data of Clients and Participants in accordance with the security principles required by applicable law. The Organizer acts as the Data Controller, and detailed rules regarding data administration are available at www.angloville.pl. Angloville sp. z o.o. is responsible for fulfilling information obligations and enabling data subjects to exercise all rights provided under the GDPR. The designated contact point for data protection matters is rodo@angloville.pl, or correspondence may be sent to Angloville sp. z o.o., ul. św. Leonarda 1/8, 25-311 Kielce, Poland.

The Organizer processes identification data (e.g., name, image, national identification number), contact details (e.g., email, phone number), and other data necessary for the performance of the Agreement (e.g., payment information). Health-related data may be processed only if provided by the data subject or their representative with explicit consent. The legal basis for processing is art. 6(1)(b) of the GDPR (performance of the Agreement) and, for health data, art. 9(2)(a) (explicit consent).

Personal data may be shared with subcontractors, including IT service providers, marketing entities, and partners involved in organizing the Course. Data may also be disclosed to entities necessary for the fulfillment of the contract, such as accommodation providers, Tutlo sp. z o.o., PayPro S.A., and Signal Iduna Insurance. Personal data is not transferred outside the European Economic Area except to providers of IT and marketing tools who comply with the EU-U.S. Data Privacy Framework or operate in countries deemed by the European Commission to provide an adequate level of protection, or where Standard Contractual Clauses are in place.

Personal data may be stored for the period required by law and as necessary for the establishment, exercise, or defense of legal claims. Data subjects have the right to access their data, receive a copy, rectify, erase, or restrict processing, as well as the right to data portability, the right to object, and the right to lodge a complaint with a supervisory authority. Where processing is based on consent, it may be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal. To exercise these rights, please contact rodo@angloville.pl.

During the Course, the Organizer may take photographs and videos which may capture the image of Participants. Acceptance of these Terms & Conditions constitutes free-of-charge consent for the Organizer to use and distribute the Participant’s image in any form for promotional purposes, including online, without time limits. Participants may request not to have their image used at the time the media is being recorded.

By providing the Participant’s email or phone number upon registration, the legal guardian consents to direct contact with the Participant via email, SMS, or telephone for the purpose of providing information about competitions, scholarships, ambassador programs, and educational content.

By accepting these Terms & Conditions, Participants grant free, unlimited consent to the use of their image for promotional purposes.

Participants may object to the use of their image at the time photos and recordings are made.

9 Liability

The Organiser is responsible for proper performance of the Tourist Event in accordance with Polish law.

The Organizer undertakes to provide the services resulting from the agreements concluded with Clients with due diligence and is responsible for the proper preparation of the Tourist Event.

​​The Organizer’s liability for damages resulting from non-performance or improper performance of the services is limited to three times the total price of the Tourist Event. This limitation does not apply to personal injury or damage caused intentionally or through gross negligence. The Organizer shall not be liable for the non-performance or improper performance of the agreement if it is caused by the Client and/or Participant, a third party unconnected with the provision of the services, or by unavoidable and extraordinary circumstances (Force Majeure).

Participants are insured for medical expenses (KL) and accidents (NNW) under a group policy in the amount per Participant: KL – 20 000 EUR, NNW – 15 000 EUR. The Client is advised that this is basic coverage, and the Organizer strongly recommends purchasing additional comprehensive travel insurance, including trip cancellation and personal liability coverage.

10 Rights and Obligations of the Client and Participant

By entering into the Agreement, the Client declares that their state of health fully permits their participation in the Tourist Event.

The Client further declares that they possess all valid documents required for participation, specifically a valid national ID card or passport.

The Participant is obliged to follow all instructions from coordinators, managers, and persons designated by the Organizers to conduct activities.

Participants must follow the rules, instructions, and applicable laws. Alcohol, drugs, and unauthorised absence are prohibited.

The Participant bears full personal liability for any material damage caused by their fault during the Tourist Event and undertakes to repair such damage or cover the full costs of rectification directly to the Organizer or the affected third party.

Participants causing danger may be removed without refund.

If the Participant uses transport arranged by the Organizer, they are obliged to arrive at the meeting point at the time and place specified in the organizational information provided by the Organizer. 

11 Force Majeure

Neither Party shall be held liable for any failure or delay in performing its obligations under this Agreement if such failure is caused by Force Majeure. Force Majeure includes, but is not limited to, acts of war, civil unrest, strikes, military actions, floods, embargoes, epidemics, pandemics, or any other natural disasters or incidents beyond the Parties’ reasonable control. The Party affected by Force Majeure shall notify the other Party in writing within 14 days of its occurrence. In such an event, the Parties shall consult and take all reasonable steps to minimize the impact of the Force Majeure event on the performance of the Agreement.

12 Copyright

All materials on the Website are protected by copyright. No rights are transferred to the Client.

13 Notices

All correspondence should be sent to:

Angloville sp. z o.o.
ul. Św. Leonarda 1/8
25-311 Kielce, Poland
Email: kontakt@angloville.pl
Tel.: +48 533 655 147

14 Final Provisions

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Poland. To the extent permitted by applicable mandatory law, the parties agree that any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Poland, competent for the registered seat of the Organizer.

These Terms & Conditions apply to Summer Season 2026.

Appendices

• Appendix 1: Price List – Summer 2026

Appendix A – Package Pricing Information (Angloville Travel)

All prices below are indicative and provided for transparency. Final prices are confirmed at the time of booking. Flight prices are approximate and subject to availability and airline pricing at the time of ticket issuance.

Pricing Notes

• Package prices include accommodation, ground transport, organised activities, tour coordination, and meals as specified in the programme description.

• International flights, where offered, are priced separately and added to the package total once confirmed.

• Flight prices are estimates only and may vary depending on availability, routing, and airline conditions at the time of booking.

• Single room supplements apply where a participant requests sole occupancy and are subject to hotel availability.

• All prices are shown in EUR.